bublup-app
Log in
Enter Bublup
Get Bublup
bublup-app

Getting Started

Saving and Organizing

Sharing and Collaboration

Creating & Editing Rolls

Video Tutorials

Fix Your Connection Issue

If you’re having trouble accessing Bublup and see an error, it could indicate a network connectivity issue. This can often be related to your network security settings, VPN settings, or a slow or unstable internet connection.

Follow the steps below to troubleshoot and resolve the issue:

1. Check Your VPN or Proxy Settings

If you’re using a VPN or proxy:

  • Try disabling the VPN or proxy temporarily to see if that resolves the issue.

  • If Bublup works after disabling it, your VPN may be interfering with secure connections to our servers.

Some VPNs route traffic in ways that conflict with app permissions or cause timeouts. You may need to whitelist Bublup in your VPN settings or choose a different VPN server location.

2. Switch to a Different Network

Connectivity problems can sometimes be caused by your internet service or router settings. Try:

  • Switching to a different Wi-Fi network.

  • Using your mobile data (cellular connection) instead.

  • Connecting through a mobile hotspot to test a different connection source.

If one of these options works, the issue is likely with your local network or firewall.

3. Add Bublup to Trusted Connections

Ensure your device or network isn’t blocking Bublup unintentionally:

  • Check your firewall or security software settings to ensure Bublup isn’t restricted.

  • On corporate or school networks, administrators may have settings in place that block apps like Bublup. You may need to speak to your network administrator.

  • If you use Screen Time or parental controls, check for content restrictions that may interfere with app access.

 

4. Restart Your Device and the App

Sometimes a simple restart can resolve temporary network or caching issues:

  • Close the Bublup app completely.

  • Restart your device.

  • Reopen the app and try again.

 

Still Not Working?

If you’re still experiencing issues, please contact us so we can help. Send an email to support@bublup.com with the following details:

  • Your device type (iPhone, Android, Windows, Mac, etc.)

  • Your internet provider and network type (Wi-Fi, cellular, etc.)

  • Any error messages you see (e.g., NSURLErrorDomain -1205)

  • Whether you use a VPN, firewall, or antivirus software

We’ll respond as soon as possible to get you back up and running!

Social media & sharing icons powered by UltimatelySocial
Close